Privacy policy

This policy explains what personal information The Plan Pal collects when you use this website or our services, how we use it and the choices you have.

Who we are

We are the data controller for the information described here. You can contact us about anything in this policy at hello@theplanpal.co.uk.

What we collect

• Quote requests: your name, email address, postcode, the services you're interested in, your message, and any photos, plans or documents you upload.
• Emails: anything you send us by email, including attachments.
• Project information: details of your property and project that you give us so we can prepare your drawings, plans or designs.
• Technical information: like all websites, our hosting provider's servers record basic request logs, such as your IP address, browser type and the pages requested, for security and to keep the site running.

How we use it

• To reply to your enquiry and send you a quote. The legal basis is taking steps at your request before entering into a contract.
• To carry out the work you've asked for, including preparing drawings and documents for your property. The legal basis is performing our contract with you.
• To keep records for accounting and tax. The legal basis is our legal obligations.
• To protect the website from spam and misuse. The legal basis is our legitimate interests.

We don't sell your information, use it for advertising, or send you marketing emails.

Who we share it with

• Our hosting and email provider, 20i Ltd, which stores the website and our email on our behalf.
• Professionals working on your project, such as a structural engineer, but only when you ask us to or agree to it.
• Google Fonts: our pages load the Nunito typeface from Google, so your browser connects to Google's servers, which receive your IP address.

We submit nothing to your council for you; you submit your own applications.

How long we keep it

• Enquiries that don't go ahead: up to 12 months, then deleted.
• Customer projects: up to 6 years after the work is finished, for accounting and in case questions arise about the drawings.

Cookies

This website does not set cookies or use analytics or tracking tools. If that changes, we'll update this policy and ask for your consent where the law requires it.

Your rights

You can ask to see the information we hold about you, have it corrected or deleted, restrict or object to how we use it, or receive a copy to take elsewhere. Email hello@theplanpal.co.uk and we'll respond within one month.

If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk.

Keeping it secure

The website is served over an encrypted connection, uploaded files are sent straight to our email and not stored on the web server, and access to our email is protected by strong passwords.